SHIPPING & DELIVERY POLICY
At ELLEGANTI , every order is handled with care and attention to detail. From our ready-to-ship collections to individually handcrafted creations, we are committed to ensuring a seamless and reliable delivery experience.
1. Order Processing & Dispatch
Ready-to-Ship Collections
Products available in our ready-to-ship inventory are generally processed and dispatched within 1–3 working days following order confirmation.
This timeline applies to all ready-to-ship products, including footwear, boots, handbags and accessories.
Made-to-Order Creations
Our made-to-order footwear, including boots, is individually crafted and prepared for dispatch within an estimated 25–35 days from order confirmation.
As each creation undergoes a dedicated production and finishing process, the estimated timeline may vary depending on the craftsmanship involved.
Sundays and public holidays are excluded from working-day calculations.
2. Complimentary Shipping Across India
ELLEGANTI offers complimentary standard shipping on all orders within India, including Cash on Delivery (COD) and prepaid purchases.
Once dispatched, orders are generally delivered within 3–8 days, depending on the destination and courier serviceability.
Cash on Delivery orders are fulfilled through our logistics partners via Shiprocket.
Please note that the delivery timeline begins from the date of dispatch and is separate from any applicable made-to-order production period.
3. Express & Priority Delivery
We understand that certain occasions call for more immediate delivery arrangements.
Prepaid Orders: Express courier services may be arranged upon customer request, subject to availability and serviceability.
Delhi NCR Orders: Customers within Delhi NCR may request expedited delivery arrangements, subject to product availability and logistical feasibility.
For priority delivery assistance, we encourage customers to contact our Client Services team before placing their order or as early as possible thereafter.
4. Cash on Delivery
Cash on Delivery is available on eligible orders across serviceable locations in India, without any additional COD charges.
Availability is subject to courier serviceability at the delivery address.
5. Split Shipments
Orders containing both ready-to-ship and made-to-order creations may be dispatched separately to facilitate earlier delivery of available pieces.
Where separate dispatches are arranged, customers will receive the relevant shipment information.
6. Order Tracking & Delivery Notifications
Once an order has been dispatched, customers will receive shipping confirmation and relevant tracking details via WhatsApp, email, or both, using the contact information provided at checkout.
Customers may use these details to follow their shipment’s progress until delivery.
7. Delivery Attempts & Undelivered Orders
Our logistics partners will make delivery attempts at the shipping address provided during checkout.
If a delivery cannot be completed due to customer unavailability, up to two additional delivery attempts may be made before the shipment is returned to origin.
Customers are requested to ensure that their shipping information is accurate and that someone is available to receive the order.
8. Shipping Address Modifications
Requests to modify the shipping address may be accommodated before an order has been dispatched.
Once a shipment has been handed over to our logistics partner, address modifications cannot be guaranteed.
For assistance, please contact our Client Services team at the earliest opportunity.
9. Delivery Delays & Unforeseen Circumstances
While we make every effort to fulfil orders within the communicated timelines, occasional delays may arise due to production requirements, courier operations, unforeseen logistical disruptions or circumstances beyond our reasonable control.
In such instances, our team will coordinate with the relevant manufacturing or logistics partners to assist in resolving the delay.
All processing and delivery timelines are estimates and should not be interpreted as guaranteed delivery dates.
10. Packaging & Shipment Concerns
Every ELLEGANTI creation is carefully inspected and securely packaged to help preserve its condition throughout transit.
In the unlikely event that a shipment arrives visibly damaged, tampered with or in an unsatisfactory condition, customers are encouraged to contact our Client Services team promptly, preferably with photographs of the outer packaging and the product.
Our team will review the concern and assist with the appropriate resolution.
11. Lost or Undelivered Shipments
In the unlikely event that a shipment is confirmed lost or remains undelivered, ELLEGANTI will coordinate with its logistics partners to investigate the matter.
Where a shipment is confirmed lost, a replacement or refund will be arranged, as appropriate.
12. International Shipping
At present, ELLEGANTI offers shipping exclusively within India. International delivery services are not currently available.
13. Client Services
For assistance with order dispatch, tracking, priority shipping arrangements or delivery-related enquiries, our Client Services team will be pleased to assist you.
Email: customerservices@elleganti.com
Telephone: +91 9821810999
Client Services Hours: Monday–Saturday, 10:00 AM–10:00 PM IST
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ELLEGANTI · ITALY
Thoughtfully crafted. Carefully delivered.