Shipping policy
Shipping Policy
1. Shipping Information
At Elleganti, we aim to provide a seamless shopping experience with prompt and reliable shipping. Our shipping policy covers all aspects of how we handle your orders and ensure timely delivery.
2. Processing Time
Orders are processed within 1-3 business days from the time of purchase. Orders placed on weekends or public holidays will be processed the next business day. You will receive a confirmation email once your order has been shipped.
3. Shipping Costs
Shipping costs are calculated based on the destination and weight of your order. These costs will be displayed at checkout before you confirm your purchase.
4. Delivery Time
• Domestic Orders (India): Shipment usually takes up to 7 business days from the shipping date.
• International Orders: Delivery times vary depending on the destination. Generally, international shipments take between 7-14 business days. Please note that customs processing times may affect delivery times.
5. Shipping Methods
We offer several shipping options, including standard and expedited shipping. The available shipping methods and their respective costs will be shown at checkout.
6. Shipping Address
Please ensure that your shipping address is correct at the time of checkout. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided.
7. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
8. Shipping Restrictions
We currently ship to locations worldwide. However, some remote or restricted areas may not be eligible for delivery. In such cases, we will contact you to discuss alternative options or cancellations.
9. Customs and Duties
For international orders, you may be subject to customs duties and taxes. These charges are not included in the shipping cost and are the responsibility of the customer. Please check with your local customs office for more information on applicable duties and taxes.
10. Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact our customer service team at customerservices@elleganti.com or call/WhatsApp 919821810999. We will work with the shipping carrier to resolve the issue and ensure that you receive your order or a replacement.
11. Return of Shipments
If you need to return an item, please refer to our Return and Exchange Policy for instructions on how to return your product. Please ensure the item is in its original packaging and condition.
12. Contact Us
For any questions regarding shipping, please reach out to our customer service team:
ELLEGANTI
DLF Phase 2, Gurugram, Haryana, 122001
Phone/WhatsApp: 919821810999
Email: customerservices@elleganti.com
Feel free to make any further adjustments if needed.