A rose, sculpted in Bordeaux leather.
At Elleganti, your satisfaction is at the heart of everything we do. We’re committed to making your shopping experience as luxurious, seamless, and worry-free as possible. Our Return & Exchange Policy is thoughtfully designed to ensure your complete satisfaction with every purchase.
1. OUR PROMISE: YOUR SATISFACTION GUARANTEED
We take immense pride in the quality of our products and want you to love what you’ve purchased. If, for any reason, you’re not absolutely thrilled with your order, we’re here to help with a return, exchange, or store credit.
2. EASY RETURNS & EXCHANGES TIMEFRAME
• Exchange: You can exchange your product within 7 days of delivery.
• Return: Not the perfect match? You can request a return within 3 days of receiving your order.
• Beyond these timeframes, we’ll still do our best to assist you with any concerns.
3. WHAT MAKES YOU ELIGIBLE?
We aim to keep things simple:
• Your item should be in its original condition, unworn, and unused.
• It must come in its original packaging, including any accessories or dust bags.
• Please provide the receipt or proof of purchase to help us process your request smoothly.
4. PROTECTIVE PACKAGING & PRODUCT CONDITION
Certain ELLEGANTI footwear, handbags and accessories may be delivered with protective films, coverings, or wraps applied to specific components, including but not limited to footwear outsoles, metallic hardware, and other delicate surfaces.
All protective coverings must remain intact, unremoved, and untampered with for the product to be eligible for a return or exchange. Removal, alteration, or tampering with any such protective covering will render the product ineligible for return or exchange, subject to applicable consumer protection laws.
5. A HASSLE-FREE PROCESS, JUST FOR YOU
Step 1: Connect with Us
• Reach out via WhatsApp, email, or text—we’re just a message away and always happy to assist.
• Our team will guide you every step of the way to make the process effortless for you.
Step 2: We’ll Take Care of Pickup
• No extra trips to the courier! We’ll arrange a reverse pickup directly from your doorstep.
• Prefer to ship the item yourself? That works too—just share the tracking details with us for a smooth process.
Step 3: Quick Approvals & Resolutions
• Once we receive your item, our team will inspect it promptly.
• Whether you choose a refund, exchange, or store credit, we’ll process it quickly so you can continue to enjoy shopping with us.
6. REFUNDS MADE SIMPLE
• Once your return is approved, refunds will be credited to your original payment method within 5-7 business days. A 10% deduction will be made from the order value towards shipping, logistics, and service costs. Accordingly, 90% of your order value will be refunded.
• If you paid via bank transfer, simply provide your bank details (Account Number, IFSC Code, and Account Holder Name) for swift processing.
• Your satisfaction means the world to us, so we work hard to ensure refunds are as quick and hassle-free as possible.
7. EXCHANGES THAT PUT YOU FIRST
We’re here to make sure you walk away with something you absolutely adore:
• Sizing Issues: Need a different size? We’ve got you covered.
• Defective Items: Found a defect? We’ll replace it immediately, no questions asked.
• Store Credit Option: Not sure what to choose? Go for a store credit to take your time deciding.
8. SHIPPING ON US
• We’ll handle all return and exchange pickups at no additional cost. Please note, for returns approved for a refund, a 10% deduction from your order value will be made towards shipping, logistics, and service costs.
• If you decide to self-ship, simply share the tracking details with us, and we’ll ensure everything is smooth on our end.
9. SALE ITEMS? NO PROBLEM!
Unlike most brands, we want to offer flexibility even for sale or discounted items. Sale items qualify for a return, exchanges are always welcome for size or quality concerns.
10. CANCEL ANYTIME—BEFORE DISPATCH
• We totally understand if you change your mind. Orders can be cancelled any time before dispatch.
• Once shipped, we’ll still do our best to assist you with any other concerns.
11. PROCESSING TIMELINES
• Returns, exchanges, and refunds are processed within 5-7 business days of receiving the item.
• We work hard to make sure your requests are handled quickly and effortlessly.
12. ALWAYS HERE TO HELP
Have questions? We’re just a call or message away and love assisting you!
• Email: customerservices@elleganti.com
• WhatsApp/Call: +91 9821810999
Please note that it may take some time for our team to thoroughly inspect the returned product. We appreciate your patience during this process.
You can always contact us for any return-related questions or concerns. Thank you for understanding, and we look forward to continuing to provide you with exceptional service.
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